# Help and Getting Started **URL:** https://community.keyboard.io/c/help/8.md [Latest](https://community.keyboard.io/latest.md) · [Categories](https://community.keyboard.io/categories.md) · [Tags](https://community.keyboard.io/tags.md) --- ## [About the Help and Getting Started category](https://community.keyboard.io/t/about-the-help-and-getting-started-category/217)
**Author:** [@jesse](https://community.keyboard.io/u/jesse)\ **Replies:** 0\ **Last updated:** [December 1, 2016, 8:10pm UTC](https://community.keyboard.io/t/about-the-help-and-getting-started-category/217 "2016-12-01T20:10:08Z")
If you have questions about using or configuring the Model 01, you've come to the right place. This is a friendly space for new users to ask any question about the Model 01. --- ## [Model 100 unresponsive after factory reset](https://community.keyboard.io/t/model-100-unresponsive-after-factory-reset/13882)
**Author:** [@lightly.seared](https://community.keyboard.io/u/lightly.seared)\ **Replies:** 2\ **Last updated:** [October 16, 2026, 3:22pm UTC](https://community.keyboard.io/t/model-100-unresponsive-after-factory-reset/13882 "2026-10-16T15:22:53Z")
First, let me say I’m not a programmer and have no experience as such. I’ve been using the Model 100 since kickstarter, however, and this is the first time I’m having difficulty. When I came back to my PC this morning, … --- ## [Is Keyboardio still in business?](https://community.keyboard.io/t/is-keyboardio-still-in-business/13886)
**Author:** [@pemi66](https://community.keyboard.io/u/pemi66)\ **Replies:** 5\ **Last updated:** [October 4, 2026, 5:40pm UTC](https://community.keyboard.io/t/is-keyboardio-still-in-business/13886 "2026-10-04T17:40:35Z")
Hello, Two days ago, I ordered an Atreus keyboard, along with some additional keycaps and a travel case. However, I’ve been reading reports that no one from Keyboardio has been responding to customer inquiries. Has any… --- ## [Preonic - enabling key clicks via piezo speaker](https://community.keyboard.io/t/preonic-enabling-key-clicks-via-piezo-speaker/13575)
**Author:** [@clacky](https://community.keyboard.io/u/clacky)\ **Replies:** 4\ **Last updated:** [September 27, 2026, 4:22pm UTC](https://community.keyboard.io/t/preonic-enabling-key-clicks-via-piezo-speaker/13575 "2026-09-27T16:22:39Z")
The kickstarter page for the preonic has a section called ‘Programmable keyclicks and chip tunes’, part of which reads: The Keyboardio Preonic is the first of our keyboards to feature a piezo speaker, although it’s lon… --- ## [Atreus no more responsive at all?](https://community.keyboard.io/t/atreus-no-more-responsive-at-all/13881)
**Author:** [@manouel.selva](https://community.keyboard.io/u/manouel.selva)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 4:58pm UTC](https://community.keyboard.io/t/atreus-no-more-responsive-at-all/13881 "2026-09-21T16:58:14Z")
Hi all, I am a SUPER happy user of both a model 100 for home and an Atreus when moving. My Atreus suddenly stopped to work this morning. I investigated the issue, and dmesg doesn’t show anything when I plug / unplug the… --- ## [Trying to reach the support line at support@keyboard.io](https://community.keyboard.io/t/trying-to-reach-the-support-line-at-support-keyboard-io/13875)
**Author:** [@rumpel](https://community.keyboard.io/u/rumpel)\ **Replies:** 14\ **Last updated:** [September 1, 2026, 1:24pm UTC](https://community.keyboard.io/t/trying-to-reach-the-support-line-at-support-keyboard-io/13875 "2026-09-01T13:24:04Z")
I wrote them 2 times, once at the beginning of the year, got no reply, then again some months ago, still no reply. What’s going on? --- ## [Linear switch comparison](https://community.keyboard.io/t/linear-switch-comparison/13876)
**Author:** [@whatisaphone](https://community.keyboard.io/u/whatisaphone)\ **Replies:** 0\ **Last updated:** [August 13, 2026, 3:56pm UTC](https://community.keyboard.io/t/linear-switch-comparison/13876 "2026-08-13T15:56:04Z")
My old model 01 is developing some serious key chatter. I’ve tried fixing it a few times and failed, so it’s time to replace it. I’m looking at the two model 100 options with linear switches. First, what are “Kailh BOX… --- ## [Shipping or tracking information - Support contact - Order #202515986](https://community.keyboard.io/t/shipping-or-tracking-information-support-contact-order-202515986/13827)
**Author:** [@Angus\_Australia](https://community.keyboard.io/u/Angus_Australia)\ **Replies:** 3\ **Last updated:** [June 23, 2026, 10:28pm UTC](https://community.keyboard.io/t/shipping-or-tracking-information-support-contact-order-202515986/13827 "2026-06-23T22:28:23Z")
Hi there, My boss at my new workplace recently placed an order for a model 100 for me. They haven’t heard back anything about the shipping or status since making the payment and getting the initial payment confirmation … --- ## [Keyboardio 01 dead - need aid in multimeter measuring](https://community.keyboard.io/t/keyboardio-01-dead-need-aid-in-multimeter-measuring/13829)
**Author:** [@keykatt](https://community.keyboard.io/u/keykatt)\ **Replies:** 1\ **Last updated:** [June 12, 2026, 7:37am UTC](https://community.keyboard.io/t/keyboardio-01-dead-need-aid-in-multimeter-measuring/13829 "2026-06-12T07:37:47Z")
For some years ago I mentioned that my Keyboardio 01 was not working. It is still the case and I have tried everything that I can think of, FN + Prog button and pressing the reset button. However, there are no signs of l… --- ## [Model 100 keys don't work after boot](https://community.keyboard.io/t/model-100-keys-dont-work-after-boot/5652)
**Author:** [@sp00ky](https://community.keyboard.io/u/sp00ky)\ **Replies:** 7\ **Last updated:** [June 8, 2026, 2:28pm UTC](https://community.keyboard.io/t/model-100-keys-dont-work-after-boot/5652 "2026-06-08T14:28:09Z")
Hello. I’ve flashed my model 100 with f/w version 0.90.2+44, currently using on a win 10 PC. After boot, I cannot get into the BIOS using delete key (either using the backspace key or fun+backspace). Also cannot type i… --- ## [Chrysalis - How to generate umlauts like 'ä' and 'ö'](https://community.keyboard.io/t/chrysalis-how-to-generate-umlauts-like-a-and-o/5753)
**Author:** [@David\_S](https://community.keyboard.io/u/David_S)\ **Replies:** 10\ **Last updated:** [June 3, 2026, 9:30am UTC](https://community.keyboard.io/t/chrysalis-how-to-generate-umlauts-like-a-and-o/5753 "2026-06-03T09:30:21Z")
Is there, in Chrysalis, a way to map a key-tap to generate the letter ‘ä’ (umlaut a with a pair of dots) without leaving the US english layout. Also the letter ‘ö’ would be of interest. Is this what the ‘Custom key code… --- ## [Model 100 USB-C port failure – part number inquiry](https://community.keyboard.io/t/model-100-usb-c-port-failure-part-number-inquiry/13708)
**Author:** [@emily-flambe](https://community.keyboard.io/u/emily-flambe)\ **Replies:** 1\ **Last updated:** [April 30, 2026, 10:39pm UTC](https://community.keyboard.io/t/model-100-usb-c-port-failure-part-number-inquiry/13708 "2026-04-30T22:39:58Z")
I emailed help@keyboard.io multiple times over the past two weeks with no response, which is why I am posting this here, though I’m not sure how well it fits as a forum post: I have a Model 100 that has developed a hard… --- ## [Altreus arrived with broken key](https://community.keyboard.io/t/altreus-arrived-with-broken-key/13685)
**Author:** [@kclauswell](https://community.keyboard.io/u/kclauswell)\ **Replies:** 9\ **Last updated:** [March 4, 2026, 11:17pm UTC](https://community.keyboard.io/t/altreus-arrived-with-broken-key/13685 "2026-03-04T23:17:37Z")
Hello, I received my Altreus keyboard with a broken key (space, default layout). I’ve reached out to help@keyboard.io and help@keyboard.io three times but no one is responding to my emails. Where do I go from here? Tha… --- ## [Reset eeprom not working](https://community.keyboard.io/t/reset-eeprom-not-working/13682)
**Author:** [@eloyesp](https://community.keyboard.io/u/eloyesp)\ **Replies:** 1\ **Last updated:** [February 16, 2026, 8:11pm UTC](https://community.keyboard.io/t/reset-eeprom-not-working/13682 "2026-02-16T20:11:46Z")
Hi, I have a half working Atreus, some things work as expected but some things fail. For example, I have a dual key configured for shift/A that does not work, and have another one that is Super/V that do work… Anything I… --- ## [Key broken on Model100](https://community.keyboard.io/t/key-broken-on-model100/13681)
**Author:** [@a7p](https://community.keyboard.io/u/a7p)\ **Replies:** 1\ **Last updated:** [February 13, 2026, 11:50pm UTC](https://community.keyboard.io/t/key-broken-on-model100/13681 "2026-02-13T23:50:32Z")
Dear everyone, I have issues with my new Model 100. Sadly the key 3 does not work - I already switched the switches with no success. I’ve attached a photo of the board - does anyone have an idea on how to repair it? I t… --- ## [How to program Atreus with Miryoku and Dvorak layout?](https://community.keyboard.io/t/how-to-program-atreus-with-miryoku-and-dvorak-layout/13676)
**Author:** [@wherahiko](https://community.keyboard.io/u/wherahiko)\ **Replies:** 6\ **Last updated:** [February 10, 2026, 2:37am UTC](https://community.keyboard.io/t/how-to-program-atreus-with-miryoku-and-dvorak-layout/13676 "2026-02-10T02:37:17Z")
I’m a newbie. I acquired an Atreus towards the end of last year. I’m completely new to programming keyboards and am wondering how to program my Atreus with Miryoku ( miryoku/docs/reference/readme.org at master · manna-ha… --- ## [More robust keyswitches than matias](https://community.keyboard.io/t/more-robust-keyswitches-than-matias/4757)
**Author:** [@fivo](https://community.keyboard.io/u/fivo)\ **Replies:** 16\ **Last updated:** [January 28, 2026, 3:19pm UTC](https://community.keyboard.io/t/more-robust-keyswitches-than-matias/4757 "2026-01-28T15:19:40Z")
I have a model 01 Quiet Click that has been working quite nicely for me the last 2.5 years. Recently (last couple of months) keyswitches started to chatter. I first tried to clean them, but in the end I always had to rep… --- ## [Is there a way to get both F20 and AudioMicMute through to Linux?](https://community.keyboard.io/t/is-there-a-way-to-get-both-f20-and-audiomicmute-through-to-linux/13675)
**Author:** [@bjn](https://community.keyboard.io/u/bjn)\ **Replies:** 1\ **Last updated:** [January 13, 2026, 11:19pm UTC](https://community.keyboard.io/t/is-there-a-way-to-get-both-f20-and-audiomicmute-through-to-linux/13675 "2026-01-13T23:19:44Z")
For years now I’ve been using F13 through F24 on a layer to trigger various things in my desktop environment. I switched distro very recently and am setting things back up again. In going through getting them recognized… --- ## [Atreus layout corruption with Firmware v0.92.6](https://community.keyboard.io/t/atreus-layout-corruption-with-firmware-v0-92-6/6779)
**Author:** [@michaelafcadio](https://community.keyboard.io/u/michaelafcadio)\ **Replies:** 23\ **Last updated:** [January 2, 2026, 9:47am UTC](https://community.keyboard.io/t/atreus-layout-corruption-with-firmware-v0-92-6/6779 "2026-01-02T09:47:03Z")
I’m using Atreus with Chrysalis-Firmware-Bundle 0.92.6 and Chrysalis version 0.13.3 on macOS. About 1 out of 5 or 6 times, after making layout changes in Chrysalis and saving them to the keyboard, the layout somehow beco… --- ## [How to press outermost 'thumb' keys on Atreus?](https://community.keyboard.io/t/how-to-press-outermost-thumb-keys-on-atreus/13661)
**Author:** [@wherahiko](https://community.keyboard.io/u/wherahiko)\ **Replies:** 3\ **Last updated:** [December 4, 2025, 9:44pm UTC](https://community.keyboard.io/t/how-to-press-outermost-thumb-keys-on-atreus/13661 "2025-12-04T21:44:44Z")
Hello all, I’m new here, and have just received my Atreus in the mail today. It’s my first mechanical keyboard, first row-staggered, and first compact! I spent many years with a TypeMatrix as my daily driver, so am use… --- ## [What's the effect of the keyboard layout chosen in the operating system?](https://community.keyboard.io/t/whats-the-effect-of-the-keyboard-layout-chosen-in-the-operating-system/5746)
**Author:** [@Qwertz](https://community.keyboard.io/u/Qwertz)\ **Replies:** 6\ **Last updated:** [November 24, 2025, 8:20pm UTC](https://community.keyboard.io/t/whats-the-effect-of-the-keyboard-layout-chosen-in-the-operating-system/5746 "2025-11-24T20:20:33Z")
What exactly is the effect of the keyboard layout chosen in the OS? If i wanted to configure my OS to use a cyrillic keyboard but not really notice it while using it (i.e. for me it should continue to behave like a QWER… --- ## [How to add a Calculator key in Chrysalis](https://community.keyboard.io/t/how-to-add-a-calculator-key-in-chrysalis/13646)
**Author:** [@thornae](https://community.keyboard.io/u/thornae)\ **Replies:** 0\ **Last updated:** [September 25, 2025, 2:59pm UTC](https://community.keyboard.io/t/how-to-add-a-calculator-key-in-chrysalis/13646 "2025-09-25T14:59:02Z")
Posting this as a quick guide, because I spent a little while figuring it out and someone might find it useful. After many years of faithful service, my last remaining MS Natural 4000 has finally died. This has given me… --- ## [Model 100 example firmware breaks LED key](https://community.keyboard.io/t/model-100-example-firmware-breaks-led-key/13547)
**Author:** [@vmladenov](https://community.keyboard.io/u/vmladenov)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 4:06pm UTC](https://community.keyboard.io/t/model-100-example-firmware-breaks-led-key/13547 "2025-09-09T16:06:36Z")
Hi all, I have just followed this tutorial Build and install the latest firmware for your keyboard — Kaleidoscope documentation to get a sketch for my Model 100 built from File \> Examples \> Kaleidoscope \> Devices \> Keyb… --- ## [Preonic layout card?](https://community.keyboard.io/t/preonic-layout-card/13589)
**Author:** [@michaelafcadio](https://community.keyboard.io/u/michaelafcadio)\ **Replies:** 2\ **Last updated:** [August 16, 2025, 12:40am UTC](https://community.keyboard.io/t/preonic-layout-card/13589 "2025-08-16T00:40:54Z")
Where can I download the default keyboard layout card for the Preonic? It’s nice to have this as a PDF for quick reference. --- ## [Preonic - my layout is lost when I disconnect usb cabel](https://community.keyboard.io/t/preonic-my-layout-is-lost-when-i-disconnect-usb-cabel/13605)
**Author:** [@jkt](https://community.keyboard.io/u/jkt)\ **Replies:** 0\ **Last updated:** [August 5, 2025, 7:08am UTC](https://community.keyboard.io/t/preonic-my-layout-is-lost-when-i-disconnect-usb-cabel/13605 "2025-08-05T07:08:03Z")
Hi, I have created my own layout in Chrysalis, but everytime I disconnect the Preonic from usb, my layout is lost and I have to restore/load it again in Chrysalis. How do I make my it permanent, to survive keyboard dis… --- ## [Keyboardio Preonic - how to pair Bluetooth?](https://community.keyboard.io/t/keyboardio-preonic-how-to-pair-bluetooth/13572)
**Author:** [@justin](https://community.keyboard.io/u/justin)\ **Replies:** 4\ **Last updated:** [July 10, 2025, 7:36pm UTC](https://community.keyboard.io/t/keyboardio-preonic-how-to-pair-bluetooth/13572 "2025-07-10T19:36:23Z")
Just received my Preonic and it feels great! I can’t figure out how to connect Bluetooth – hitting or holding Fun + 5 (what looks like a Bluetooth search icon on the keymap) doesn’t seem to do anything. Fun + 1-4 does ap… --- ## [Atreus vs Voyager](https://community.keyboard.io/t/atreus-vs-voyager/13525)
**Author:** [@jungnissen](https://community.keyboard.io/u/jungnissen)\ **Replies:** 16\ **Last updated:** [July 4, 2025, 9:19am UTC](https://community.keyboard.io/t/atreus-vs-voyager/13525 "2025-07-04T09:19:24Z")
Hi! I currently own an Ergodox and a Model100, where the Model100 is my daily driver, mainly because of the thumbcluster is waaay better. The Ergodox have me awkward stecthing my thumbs. I am now looking for a more po… --- ## [Keys not displayed randomly when double-tapped on modifier keys](https://community.keyboard.io/t/keys-not-displayed-randomly-when-double-tapped-on-modifier-keys/13536)
**Author:** [@Gull](https://community.keyboard.io/u/Gull)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 7:13pm UTC](https://community.keyboard.io/t/keys-not-displayed-randomly-when-double-tapped-on-modifier-keys/13536 "2025-05-15T19:13:07Z")
Hello everyone, I’ve had a keyboardio model 100 keyboard for almost a year, I’m French and use it with the bepo layout. So far nothing to report but I decided to activate the modifier keys and since then, from time to ti… --- ## [How to add symbols in chrysalis](https://community.keyboard.io/t/how-to-add-symbols-in-chrysalis/13527)
**Author:** [@chris3](https://community.keyboard.io/u/chris3)\ **Replies:** 1\ **Last updated:** [April 29, 2025, 12:36pm UTC](https://community.keyboard.io/t/how-to-add-symbols-in-chrysalis/13527 "2025-04-29T12:36:42Z")
Hello, I really like the Atreus, but I am having much trouble configuring the layout, particularly adding symbol keys such as ^, ?, \_, ~, \<, \>, |, etc. Within Chrysalis, under Layout Editor, a complete keyboard is pres… --- ## [Dead Model 100 - Help Needed](https://community.keyboard.io/t/dead-model-100-help-needed/13480)
**Author:** [@pomfreta1158](https://community.keyboard.io/u/pomfreta1158)\ **Replies:** 1\ **Last updated:** [April 6, 2025, 7:57pm UTC](https://community.keyboard.io/t/dead-model-100-help-needed/13480 "2025-04-06T19:57:41Z")
I have an Atreus and a 100, love both until this morning when the 100 has DIED…. If I hold the program button when connecting I get the red Led but not connection to Chrysalis. I can find no way of bringing the board b… [Next page](https://community.keyboard.io/c/help/8.md?page=1)