# Are you waiting on a replacement for a defective wooden enclosure?

**URL:** <https://community.keyboard.io/t/are-you-waiting-on-a-replacement-for-a-defective-wooden-enclosure/1974>\
**Category:** Announcements\
**Created:** [August 28, 2018, 10:57pm UTC](https://community.keyboard.io/t/are-you-waiting-on-a-replacement-for-a-defective-wooden-enclosure/1974 "2018-08-28T22:57:37Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![jesse](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/jesse/32/361_2.png) [@jesse](https://community.keyboard.io/u/jesse)\
**Post date:** [August 28, 2018, 10:57pm UTC](https://community.keyboard.io/t/are-you-waiting-on-a-replacement-for-a-defective-wooden-enclosure/1974/1 "2018-08-28T22:57:37Z")

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Some folks have been waiting on replacement enclosures for uneven, cracked or really, really poorly finished keyboards…for quite a while.

Last week, our newest enclosure supplier finally delivered a batch of good-quality enclosures to us in the US. We’ve been checking them and boxing them up.

If you’re expecting a replacement enclosure, please fill out this Google Form:

[https://goo.gl/forms/URtfl4J3scPReR2m1](https://goo.gl/forms/URtfl4J3scPReR2m1)

Since we’re collecting photos, Google requires a google account to fill in that form. If you don’t have a Google account, this form is the same, minus the “send us a picture” question:

[https://docs.google.com/forms/d/e/1FAIpQLSdy68t\_pTvpREVhW302TSWWs0cBDWVAH8\_Kfv6mMl6594PbXQ/viewform?usp=sf\_link](https://docs.google.com/forms/d/e/1FAIpQLSdy68t_pTvpREVhW302TSWWs0cBDWVAH8_Kfv6mMl6594PbXQ/viewform?usp=sf_link) – If you can’t upload a photo of the problem with your keyboard, we may need to check in with you to confirm the issue before sending the replacement.

Because it’s been quite a while since some of you wrote us, we need to double-check your shipping addresses and make sure we’ve correctly captured what’s wrong with your current enclosure.