# Feedback after a couple of days **URL:** \ **Category:** Help and Getting Started\ **Created:** [January 24, 2019, 8:28am UTC](https://community.keyboard.io/t/feedback-after-a-couple-of-days/2452 "2019-01-24T08:28:33Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![rickcogley](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/rickcogley/32/2478_2.png) [@rickcogley](https://community.keyboard.io/u/rickcogley)\ **Post date:** [January 24, 2019, 8:28am UTC](https://community.keyboard.io/t/feedback-after-a-couple-of-days/2452/1 "2019-01-24T08:28:33Z")
Hi, just quick feedback after a couple of days’ use. - the delivery from HK to Japan via fedex was fast and no problem - no damage to box or 'board. - the left side is warped, in that when I put it on a flat surface, it wobbles. I can fix it by putting a little 2mm high shim of some kind under one of the floating pads. I’m using the star feet, so it’s ok, but I just wanted to test how it felt when fully flat. Any tricks for this? - both lan cables had faulty connectors and would gradually slide out. Even if I press them firmly in, they don’t “click” in. I replaced to a short one I had at the office, and both sides of that cable give the normal “click” when you slide them in, and now everything is ok. It’s a problem with the cables, not the RJ45 female connector on each board side. - the left function key hole looks as though someone slipped with a tool - the hole edge has a little scratch, so it looks like the oval is imperfect. The right one is perfect. Maybe I’m too OCD but it stands out _because_ it’s a beautiful product. Finally, the basic tutorial that gets you to a state where you have re-mapped prog to esc is great, but, it’s a strech to say someone is ready to add a plugin etc after that. I think [Keyboard.io](http://Keyboard.io) could take that tutorial just a little further to give us a bit more customization to cover a few plugins and more advanced concepts. ---
**Author:** ![jesse](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/jesse/32/361_2.png) [@jesse](https://community.keyboard.io/u/jesse)\ **Post date:** [January 25, 2019, 6:38pm UTC](https://community.keyboard.io/t/feedback-after-a-couple-of-days/2452/2 "2019-01-25T18:38:18Z")
@rickcogley - It sounds like you’ve got a bad left enclosure. Can you drop us a note at [help@keyboard.io](mailto:help@keyboard.io) with some photos, so we can figure out the best way to get that sorted out for you. You’re 100% right about customization documentation. We’ve got a graphical configuration tool, Chrysalis, which is eating most of our engineering cycles and should be a much, much better customization experience for most users. There are a couple more things we need to sort out before the onboarding experience is “friendly” enough, but if you want to play around, [https://github.com/keyboardio/Chrysalis/releases](https://github.com/keyboardio/Chrysalis/releases) and [https://github.com/keyboardio/Kaleidoscope/wiki/Updating-firmware-with-Chrysalis](https://github.com/keyboardio/Kaleidoscope/wiki/Updating-firmware-with-Chrysalis) should be a good entry point. ---
**Author:** ![rickcogley](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/rickcogley/32/2478_2.png) [@rickcogley](https://community.keyboard.io/u/rickcogley)\ **Post date:** [January 26, 2019, 10:54am UTC](https://community.keyboard.io/t/feedback-after-a-couple-of-days/2452/3 "2019-01-26T10:54:39Z")
To be clear this is fine, and I noticed only because I’m so OCD. ![IMG_7779](https://canada1.discourse-cdn.com/flex031/uploads/keyboard/original/2X/1/1fb022c21b348b389582856d34c74350a7c5235b.jpeg) Please also see: [https://rickcogley.keybase.pub/videos/IMG\_7781.MOV](https://rickcogley.keybase.pub/videos/IMG_7781.MOV) [https://rickcogley.keybase.pub/videos/IMG\_7782.MOV](https://rickcogley.keybase.pub/videos/IMG_7782.MOV)