# Help! My alt key is stuck!

**URL:** <https://community.keyboard.io/t/help-my-alt-key-is-stuck/6127>\
**Category:** Help and Getting Started\
**Created:** [January 4, 2023, 3:31am UTC](https://community.keyboard.io/t/help-my-alt-key-is-stuck/6127 "2023-01-04T03:31:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![forrcaho](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/forrcaho/32/4337_2.png) [@forrcaho](https://community.keyboard.io/u/forrcaho)\
**Post date:** [January 4, 2023, 3:31am UTC](https://community.keyboard.io/t/help-my-alt-key-is-stuck/6127/1 "2023-01-04T03:31:12Z")

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Help! My alt key is stuck. It’s definitely a physical thing: the keycap is rubbing against the side wall of the keyboard well.

I currently have the keycap off and am pressing the switch directly, which works, but is obviously not a permanent solution.

My only hypothesis is that the shape of the hole changed a bit; maybe because it’s wood?

In any case, I’m not a happy camper with my new Model 100 right now, and would like some support.

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**Author:** ![randomman](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@randomman](https://community.keyboard.io/u/randomman)\
**Post date:** [January 4, 2023, 3:31pm UTC](https://community.keyboard.io/t/help-my-alt-key-is-stuck/6127/2 "2023-01-04T15:31:08Z")

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Best bet is to email keyboardio. They are much faster at responding there. [support@keyboard.io](mailto:support@keyboard.io)

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**Author:** ![forrcaho](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/forrcaho/32/4337_2.png) [@forrcaho](https://community.keyboard.io/u/forrcaho)\
**Post date:** [January 4, 2023, 5:53pm UTC](https://community.keyboard.io/t/help-my-alt-key-is-stuck/6127/3 "2023-01-04T17:53:44Z")

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Thanks. Also sent this message to support