# Key repeating spuriously

**URL:** <https://community.keyboard.io/t/key-repeating-spuriously/1795>\
**Category:** Help and Getting Started\
**Created:** [July 16, 2018, 5:49pm UTC](https://community.keyboard.io/t/key-repeating-spuriously/1795 "2018-07-16T17:49:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Photon](https://avatars.discourse-cdn.com/v4/letter/p/b5a626/32.png) [@Photon](https://community.keyboard.io/u/Photon)\
**Post date:** [July 16, 2018, 5:49pm UTC](https://community.keyboard.io/t/key-repeating-spuriously/1795/1 "2018-07-16T17:49:33Z")

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Hi all,

Generally loving the keyboardio (so much I have two now) however I am experiencing an issue with the earlier model where a key appears to trigger multiple times when I only hit it once. It’s only one key and its intermittent.

Whats the best fix for this - the newer firmware with the better latency, or is this going to be some kind of hardware hack?

Thanks in advance,

Paul.

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**Author:** ![flussence](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/flussence/32/19_2.png) [@flussence](https://community.keyboard.io/u/flussence)\
**Post date:** [July 16, 2018, 6:18pm UTC](https://community.keyboard.io/t/key-repeating-spuriously/1795/2 "2018-07-16T18:18:09Z")

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Here’s an early reply - someone will probably follow up with a _good_ one 😉

It’s a known issue in the first batch, mine had the same. There is a hardware workaround (thankfully not too involved), but I think Keyboardio prefers people to e-mail their support about it so they can track who’s been affected.

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**Author:** ![algernon](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/algernon/32/4404_2.png) [@algernon](https://community.keyboard.io/u/algernon)\
**Post date:** [July 16, 2018, 7:26pm UTC](https://community.keyboard.io/t/key-repeating-spuriously/1795/3 "2018-07-16T19:26:21Z")

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> [@flussence](#):
>
> I think Keyboardio prefers people to e-mail their support about it so they can track who’s been affected.

Indeed, please email [help@keyboard.io](mailto:help@keyboard.io). See [here](https://community.keyboard.io/t/what-to-do-if-your-keyboard-seems-to-duplicate-keystrokes-or-a-key-stops-working/636) for more information about the problem.

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**Author:** ![Photon](https://avatars.discourse-cdn.com/v4/letter/p/b5a626/32.png) [@Photon](https://community.keyboard.io/u/Photon)\
**Post date:** [July 17, 2018, 3:02pm UTC](https://community.keyboard.io/t/key-repeating-spuriously/1795/4 "2018-07-17T15:02:20Z")

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Hi all,

Thanks for this - I thought this was a known problem… I have sent emails and we will see how we go!