# Mac not recognizing Model 1

**URL:** <https://community.keyboard.io/t/mac-not-recognizing-model-1/3691>\
**Category:** Help and Getting Started\
**Created:** [March 28, 2020, 11:35pm UTC](https://community.keyboard.io/t/mac-not-recognizing-model-1/3691 "2020-03-28T23:35:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![brennenawana](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/brennenawana/32/3213_2.png) [@brennenawana](https://community.keyboard.io/u/brennenawana)\
**Post date:** [March 28, 2020, 11:35pm UTC](https://community.keyboard.io/t/mac-not-recognizing-model-1/3691/1 "2020-03-28T23:35:32Z")

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Plugging in Model 1 to my MacBook Pro (2017) for the first time (Catalina 10.15.4) and it doesn’t work. Chysalis also does not recognize the board. I plugged in an older keyboard to make sure the port is okay. I try using the USB-C cable that I use for power to make sure it’s not a cable issue. All the LEDs light up but I can’t get any input to register. Anyone have this issue before?

I tested it out on two different laptops (MacBook Pro & MacBook Air) and I’m getting the same result. So far I tried out booting in Safe Mode, resetting SMC, and NVRAM

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<div class="post-metadata">

**Author:** ![brennenawana](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.keyboard.io/brennenawana/32/3213_2.png) [@brennenawana](https://community.keyboard.io/u/brennenawana)\
**Post date:** [March 29, 2020, 12:19am UTC](https://community.keyboard.io/t/mac-not-recognizing-model-1/3691/2 "2020-03-29T00:19:10Z")

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Oh weird. I plugged it into an external powered USB hub and it started to work. And now when I plug it directly in, it also works…