Lwin and rwin not working chrysalis

As mentioned in the title: I can’t get the windows keys lwin and rwin options do do anything when using chrysalis. I am using windows 10

I tried updating the keyboard firmware to see if that would help, but the update failed. I went to the troubleshooting page, but all the information was osx or linux-based.

What do you mean? When you program LWin or RWin to a key, then press that key and your start menu doesn’t come up? or something else? Are you sure you don’t have any other modifiers on it or? Can you send a screenshot?