Hold down "Esc' when flashing the Atreus to let it get into bootloader mode

Help and Getting Started
1

Just got a new Atreus and tried to update firmware on a MacPro running Big Sur beta with the ‘Error flashing the firmware’

Would someone provide a solution please

2

Hi,

I don’t know that we’ve spent any time with Big Sur yet.

If you hit control-shift-i, you should be able to open the dev tools. Once you do that, what do you see in the console tab?

3

Thanks Jesse,

I tried it on a MacBook running Catalina and had the exact same issue.

I saw the support doc on checking permissions but didn’t understand which file to check or where to go.

4

Ok.

When you’re trying to flash the firmware are you holding down the Esc key on the Atreus before clicking the Update Firmware button?

5

Using ESC key worked. Thank you!

1 Like
6

I had a firmware flash failure also, and discovered it seems to be because I moved my Esc key from the default lower-left-corner spot. If I reprogrammed that key to be Esc, then I could flash. I just moved it back afterward.