Spurious/phantom keypresses

Help and Getting Started
1

My Model 01 started acting up this morning: the 6, y, h, and n keys don’t respond to keypresses and occasionally dump garbage (like 6hnynn6666666666666hyn666666).

I’ve tried pretty much all the troubleshooting I could think of: I unplugged and replugged the keyboard; cleaned it with a can of compressed air; updated the firmware; and opened it to clean further with compressed air, all to no avail. Keeps doing it.

Any suggestions on what else to try would be very welcome.

Thanks!
Herko

2

Different cable? Different USB port on machine?

3

And if none of that works, please email help@keyboard.io!

4

Thanks. I tried both, and the symptoms continue. I think it’s time to write to help@

5

That indeed sounds like a hardware fault, most likely caused by someone being a little heavy handed at a rework station in the factory.

We’re now in touch with @herko, but if anyone else sees something like this, please drop us a line at help@keyboard.io so we can walk you through the triage process (and possibly set up a replacement.)