not responsive?

I have some hardware issues with my model 100 keyboards and I emailed 9 days ago but I didn’t get a reply yet.
Are they usually responsive via email or are other channels preferred?

They’re usually responsive, but @obra was traveling (perhaps still is?) the past week or so, and he’s handling help@.

Indeed. With the current fulfillment craziness and being on the road for the last week and a half, I’m about 100 messages behind on support. I’m hoping to get caught up over the next week.

We’re a tiny company and this is a very busy period for us. If you can be patient with us, we’d be grateful.

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