Hi
I have used my new keyboard a couple of times. I think it works great. I haven’t tried to update the firmware or anything yet but now it’s dead. I used it earlier today and I have been away from the computer for a while and now it doesn’t work. I have tried to reboot the computer and unplugged the keyboard and so on but still dead. The led button doesn’t work either. I have also tried another computer but the same thing. what should I do?
Apart from mailing help@keyboard.io, have you tried a different cable?
Indeed, please mail us at help@keyboard.io ASAP so we can figure out what’s wrong and get you a replacement.
I have now send you two e-mails… I’ve just tried a new usb cable and it didn’t help.
Yup. (Did you see my reply the other day asking for a bit more detail?)
Regardless, I just replied to you by email confirming that you got a defective keyboard and asking a couple questions to kick off the process of replacing the defective keyboard.
I’m really sorry it’s not working and want to reassure you that we’ll make this right.
-jesse
sorry, you ended up in my spam folder. I have now send you an reply. As I said in the e-mail. Things like this happens, you have managed to make a cool product regardless…
It’s all fine. I’m glad we had this backchannel to figure out what had happened 
Best,
Jesse
I got the spare parts today and I have just changed it and everything works nicely