Hey everyone, got my new pack of two Model 100s to try split ergo keyboards, one for home and one for work when I eventually got used to it. It arrived while I was away at work last week, and I’ve been trying it this weekend. I love the wood a lot more than I expected, and its dark color and finish is beautiful. I’m very excited to get into it.
Two issues so far. First one was my G key key switch was broken on the first one I opened. Thankfully there were the two replacement key switches included per board, and replacing it went well. I had first tried to reseat it, which made it just very finicky instead. (I actually updated the firmware first.) I’m happy replacing the switch fixed the issue, but I still kind of feel dissatisfied here – I’m guessing the switches are for if any breakage down the line, so it feels like I actually got less because it came broken. Cause on one hand, warranty – on the other hand, replacement switches are pretty cheap if I wanted more. (This is also my first replaceable switch keyboard. I skipped on GMMK Pro and just bought a Ducky One 2 TKL last year.) What should I do/request/get, if at all?
Second issue is thankfully the more annoying. The second keyboard has a foot that immediately fell off. So, uh, I need replacement foot.
Kind of annoying with how I want to bring it to work. (So I’ll probably just skip bringing it this week.)
Oh, also, was I supposed to get a key cap puller? I only got the key switch puller.
Does anybody who can provide official support reads these forums? Or should I email the support email?