I emailed help@keyboard.io multiple times over the past two weeks with no response, which is why I am posting this here, though I’m not sure how well it fits as a forum post:
I have a Model 100 that has developed a hardware issue with the USB-C port. Over the past few weeks the connection became increasingly intermittent, and recently it would only work if I applied downward pressure to the cable. It has now stopped working entirely.
I’d like to have it repaired locally and need the part number for the USB-C receptacle used on the Model 100 PCB so I can source the correct replacement for a repair technician. Can you please advise me on the correct part to order for this repair?
Thank you!
Emily