Hi, I’m seeing some troubling behavior with my Model 01. The issue is that intermittently, the keyboard will just stop working. As far as I can tell, there’s no pattern to when this will happen. It’s been happening once every few days for the last 2 weeks or so, but the frequency feels like it’s increasing.
I haven’t changed the firmware from what I’d been using without issue for several months, so I’m pretty sure that’s not the issue.
What I’ve found is that unplugging the USB cable for a few minutes and then plugging it back in usually gets the keyboard working again. I’ve been trying to isolate the cause, but it’s been hard due to the sporadicness of the issue. As far as troubleshooting steps, I’ve determined that it’s not an issue with the SMC on my mac. I have also ruled out the usb and ethernet cables used, and the usb hub the keyboard is plugged into, as being the source of the flakiness by swapping them out with known good ones. It’s beginning to feel like a hardware issue with the keyboard.
A few times, the keyboard has stopped working mid-keypress, leaving the computer to register a stuck key that persists even after uplugging the keyboard. The only way I’ve found to clear this is to reboot the computer.
I also have the Chase led effect enabled on the keyboard, although with my configuration, I can’t see them most of the time. When the keyboard stops working, the led effect ceases as well. Once, right as the keyboard stopped, I checked the led effect, and the keypresses before the keyboard failed were still lit, and they faded, but much, much slower than they usually do, almost as if the clock speed of the chip were reduced by a factor of 10.
I’d be curious to hear if you have any additional troubleshooting suggestions. I do not have the equipment or experience to make any modifications that would require soldering or the like.