I’m running Windows 7 64bit. Whenever the computer goes into power saving mode, it
crashes to the point of turning off. This happens on my laptop, but
not on my desktop computer. This only happens once the laptop has gone
into power saving mode, and only when the Model01 is plugged in. Just today,
I caught a glimpse of a bluescreen right after waking the computer up,
and then it turned off a few seconds after creating a crash dump (I
think… it went away too fast). I only caught the first two lines of
the blue screen. It looked something like this here:
(not sure if the info below the BUGCODE_USB_DRIVER line is accurate).
My power saving mode USB settings might be relevant:
I’m going to disable USB selective susbending for both on battery and plugged-in and see if it helps.
Thank you for letting us know, and please update this topic with the result of your settings change. If it works we should document it. Either way blue screens are bad, and we should figure out what’s happening.
I’ve never used a PC on a daily basis, much less been the administrator for one, but on all the other systems I’ve worked with there would be a crash log that would capture the error codes like what you saw so they could be debugged. I assume PC’s do the same thing, so we should be able to find out what caused your crashes.
Do you happen to know where those would reside? Anyone else around who knows, or should I go have a JFGI session?
Yikes. I’m so sorry. The thing I need to be able to debug this is that last line. The one that starts ‘STOP’
(At the very least, I need the first code, the one that reads 0x000000FE in the example screenshot.
Is this a laptop or desktop? If it’s a laptop, what model is it? If it’s a desktop, what motherboard do you have in there?
(I’m not trying to deflect blame from us, so much as to eliminate the host hardware as a cause, since a Microsoft tech note pointed in that direction.)
Understood. It’s a laptop (as stated in the OP, this problem only occurrs when it goes into power saving mode). It’s a DELL Latitude E7450. If there is anything you need me to do to pinpoint the problem on my end, just tell me so.
After I have suspended my computer and turn it back on again, the keyboard does work until I unplug and replug it. I think I saw another post about it, but couldn’t find it.
I don’t know in which category I should have posted this topic. Maybe there should be category for software bugs and hardware issues?
