Windows 7 crashes in power saving mode with the Model01 plugged in (blue screen: BUGCODE_USB_DRIVER)

I’m running Windows 7 64bit. Whenever the computer goes into power saving mode, it
crashes to the point of turning off. This happens on my laptop, but
not on my desktop computer. This only happens once the laptop has gone
into power saving mode, and only when the Model01 is plugged in. Just today,
I caught a glimpse of a bluescreen right after waking the computer up,
and then it turned off a few seconds after creating a crash dump (I
think… it went away too fast). I only caught the first two lines of
the blue screen. It looked something like this here:

(not sure if the info below the BUGCODE_USB_DRIVER line is accurate).

My power saving mode USB settings might be relevant:
usb power

I’m going to disable USB selective susbending for both on battery and plugged-in and see if it helps.

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Thank you for letting us know, and please update this topic with the result of your settings change. If it works we should document it. Either way blue screens are bad, and we should figure out what’s happening.

I’ve never used a PC on a daily basis, much less been the administrator for one, but on all the other systems I’ve worked with there would be a crash log that would capture the error codes like what you saw so they could be debugged. I assume PC’s do the same thing, so we should be able to find out what caused your crashes.

Do you happen to know where those would reside? Anyone else around who knows, or should I go have a JFGI session? :slight_smile:

Yikes. I’m so sorry. The thing I need to be able to debug this is that last line. The one that starts ‘STOP’
(At the very least, I need the first code, the one that reads 0x000000FE in the example screenshot.

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I’ve uploaded a report file from a tool called BlueScreenView, you’ll find what you need in there. (It’s actually a html file.)
report.txt (21.1 KB)

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It didn’t work, unfortunately. For now my workaround will be disabling the power savivg mode entirely.

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@rumpel - What USB EHCI controller does your PC use? suggests that this may be a host-side issue.

(Of course, I can easily believe it’s our fault, too, and I’d be thrilled for us to fix it if it is.)

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I’ve got these

  • Intel® USB 3.0 eXtensible Host Controller PCI\VEN_8086&DEV_9CB1&SUBSYS_062E1028&REV_03\3&11583659&0&A0
  • Standard PCI-to-USB extendend Host Controller PCI\VEN_8086&DEV_9CA6&SUBSYS_062E1028&REV_03\3&11583659&0&E8

I don’t know if this is the info you are looking for. It’s… a pain in the ass to find out any detailed hardware info on Windows.

Is this a laptop or desktop? If it’s a laptop, what model is it? If it’s a desktop, what motherboard do you have in there?

(I’m not trying to deflect blame from us, so much as to eliminate the host hardware as a cause, since a Microsoft tech note pointed in that direction.)

Understood. It’s a laptop (as stated in the OP, this problem only occurrs when it goes into power saving mode). It’s a DELL Latitude E7450. If there is anything you need me to do to pinpoint the problem on my end, just tell me so.

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It might be worth checking this Microsoft KB article:

The fix (x64) cant be installed (“The update is not applicable to your computer”).

Edit: I dont mind if you put this on your low prio list. I am perfectly fine with power saving mode being disabled. Things work for now.

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After I have suspended my computer and turn it back on again, the keyboard does work until I unplug and replug it. I think I saw another post about it, but couldn’t find it.

I don’t know in which category I should have posted this topic. Maybe there should be category for software bugs and hardware issues?

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Here’s the relevant bug report -

Regarding category, I think bug reports fall into “Help and getting started”.

Merged this into the existing topic. Thanks @kajsa.anderson for the suggestion. :slight_smile:

@Otso – welcome. :slight_smile: I appreciate your commentary on the keyboard layout thread; that’s one of my topics of interest at this time.