Help! My alt key is stuck!

Help! My alt key is stuck. It’s definitely a physical thing: the keycap is rubbing against the side wall of the keyboard well.

I currently have the keycap off and am pressing the switch directly, which works, but is obviously not a permanent solution.

My only hypothesis is that the shape of the hole changed a bit; maybe because it’s wood?

In any case, I’m not a happy camper with my new Model 100 right now, and would like some support.

Best bet is to email keyboardio. They are much faster at responding there.

Thanks. Also sent this message to support