Help! My alt key is stuck!

Help! My alt key is stuck. It’s definitely a physical thing: the keycap is rubbing against the side wall of the keyboard well.

I currently have the keycap off and am pressing the switch directly, which works, but is obviously not a permanent solution.

My only hypothesis is that the shape of the hole changed a bit; maybe because it’s wood?

In any case, I’m not a happy camper with my new Model 100 right now, and would like some support.

Best bet is to email keyboardio. They are much faster at responding there. support@keyboard.io

Thanks. Also sent this message to support