Understood. But there’s a decent chance that the switcher is doing the same thing that’s causing problems for others, just much worse. And that would be great for us if it helps us track down the issue.
Mine does that with this USB hub: Amazon.com
I’m on Windows 11, with all the latest updates. I can’t speak to the key presses or LED freezes, because I don’t have the hub to hand at the moment. I stopped using it because other USB devices plugged into it were also a little erratic, and what little I could find Googling around suggested that there’s an issue with USB-C having trouble having the bandwidth to handle certain display resolutions plus USB channels. So I switched everything back to direct connections to the laptop, and haven’t had the sticky keys since.
For what it’s worth, my work laptop also uses USB-C to dock the monitors, and my Kinesis keyboard there also had occasional “stuck key” glitches until I switched it to a direct connection instead of through that hub.
Good luck finding a fix, that would be nice, but I suspect the issue isn’t the keyboard.
I’m experiencing this issue with this USB switch: Amazon Link
OS: Windows 10 Pro
Fujitsu laptop with docking station
Model 100 and trackball plugged into USB switch
USB switch plugged into docking station
Two monitors plugged into docking station
The issue occurs most often, if not always, when the laptop goes into sleep or when the monitors turn off when Windows is locked.
I can stop the stuck key by pressing backspace. I don’t think I’ve tried anything else consciously, since backspace is what I have to press anyways.
Apart from the stuck key issue, I also see delayed input (pressing a key and it takes a second or more to show up on the screen) and completely ignored key presses, i. e. nothing shows up at all after pressing a key.
Unplugging and plugging in again resolves the issue.
I also have a Linux laptop without a docking station connected to the USB switch. As far as I can remember it hasn’t happened using this laptop.
I’ve also run into this problem from time to time with my Windows 11 system. For troubleshooting purposes I’ve disabled selective suspend per instructions above.
I share my Model 100 between a Mac and a Windows PC. I have the keyboard and mouse connected to brand new Anker powered USB hub (AK-68ANHUB-BV7A-0004) that is plugged into an old USB switch (Tek Republic TUS-200 USB Sharing Switch). I’ve not seen any particular pattern of steps that triggers the “stuck” key behavior but I’d estimate it happens once every week or two. Keyboard firmware is latest available within Chrysalis. Haven’t done anything crazy to my keyboard other than remap a few keys to help support my Colemak learning. Let me know if there is any additional info or troubleshooting steps you’d like me to take here.
Thanks for your reply, Jesse. It is an definitely an old and ancient switch. That said, I never had this issue with my previous keyboard (Microsoft natural 4000) over past five years or so. Been meaning to replace it for awhile but haven’t found one that doesn’t have mixed reviews.
Hi @jesse, unfortunately I don’t have the selective suspend option in my advanced power settings. However, I’ve turned off the third option here in this screenshot. I’ll let you know if I notice any difference.