Hi there,
My boss at my new workplace recently placed an order for a model 100 for me. They haven’t heard back anything about the shipping or status since making the payment and getting the initial payment confirmation email. We’ve tried contacting via email using the founders, team and support @ keyboard.io emails but still haven’t heard anything. They’re about to request a refund as the workplace is a government organisation and requires a status update as part of their processes. Is it possible to get an update on the tracking of order #202515986
Warm regards,
Angus